Return And Exchange

Returns:

• Our pieces are made to order basis. Once your order is placed, we do not offer any returns. Only exception is in case of fabric defect.
• It should not be worn and tags attached.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-6 working day.

Exchange:

• We offer exchange in sizes. The customer must initiate the size exchange request via email at hello@itraake.com, within 1 week of receiving the goods. 
• The product shall be picked from the customer by us in case of an exchange. The same is chargeable at Rs150 per order.
• The goods must be sent back in their original state, unused and with intact tags
• Each piece goes through a quality check, packed and sealed carefully. The product is only eligible for a return in the case of damage in transit
• We do not accept returns or exchange on custom made pieces.

Sale Items

• Items sold under promotions, or at a discounted price cannot be exchanged or returned.